1. Introduction and scope
This Refund, Cancellation & Return Policy (“Policy”) governs all transactions entered into with Solar World Electric Technology Limited (“Solar World”, “the Company”, “we”, “us”, or “our”) in respect of the sale, supply, design, installation, commissioning, maintenance, and support of solar energy systems, components, accessories, and related services.
This Policy applies to all customers, including individuals, corporate bodies, institutions, and government entities, unless expressly varied by a written agreement signed by the Company.
By making any payment (whether deposit, installment, or full payment) the customer acknowledges, accepts, and agrees to be bound by this Policy.
2. General policy position
2.1. No automatic right to refund. All payments made to the Company are not automatically refundable. Refunds, where applicable, are strictly governed by this Policy and are subject to managerial review, approval, and applicable deductions.
2.2. Nature of solar projects. The customer acknowledges that solar projects involve:
- Advance procurement of equipment;
- Engineering design and system configuration;
- Technical assessments and project planning;
- Fluctuating foreign exchange rates;
- Logistics, mobilization, and professional services.
Accordingly, once a transaction has commenced, costs are immediately incurred, whether or not installation is completed.
3. Deposits and installment payments
3.1. Non-refundable commitment component. All payments, whether described as a deposit, initial payment, mobilization fee, or installment, include a non-refundable commitment component covering administrative, technical, and operational costs.
3.2. Refund cap. In all circumstances where a refund is approved, the Company shall retain a minimum of ten percent (10%) of the total amount paid, and no refund shall exceed ninety percent (90%) of the total payment.
3.3. Minimum retention. The Company shall retain a minimum of ten percent (10%) of the total amount paid in all refund scenarios, without exception, to cover:
- Administrative processing;
- Engineering review;
- Documentation;
- Banking, transaction, and operational costs.
4. Cancellation by customer
4.1. Pre-procurement cancellation. Where a customer cancels before procurement of equipment or commencement of site work, the refund (if approved) shall be:
- Subject to a 10% non-refundable deduction, and
- Subject to managerial review and written approval.
4.2. Post-procurement cancellation. Where cancellation occurs after procurement has commenced, the customer shall:
- Bear the full cost of procured items;
- Bear logistics, handling, and supplier penalties;
- Only receive a refund (if any) of any residual balance after deductions.
4.3. Post-installation or partial installation. No refunds shall be granted where:
- Installation has commenced;
- Equipment has been delivered to site;
- Civil, electrical, or mounting works have begun;
- System components have been configured or customized.
5. Customized and specialized systems
5.1. Non-refundable by nature. All custom-designed, engineered, or specially procured systems including but not limited to:
- Lithium battery banks;
- Hybrid or off-grid systems;
- Customized inverters;
- Special mounting structures;
- Imported or made-to-order components
are strictly non-refundable once procurement begins.
5.2. Foreign exchange exposure. The Company shall not be liable for refunds arising from:
- Exchange rate fluctuations;
- Import cost variations;
- Supplier price changes.
6. Returns of equipment
6.1. Eligibility for return. Equipment may only be considered for return where:
- It is unused;
- It remains in its original packaging;
- It has not been installed, configured, or energized;
- It is returned within 7 days of delivery.
Please note: no return or refund shall apply to equipment damaged as a result of customer negligence, misuse, improper handling, over or undercharging of batteries, unauthorized modifications, or use outside manufacturer specifications. All return or refund requests must be supported by valid proof of purchase issued by the Company.
6.2. Inspection and approval. All returned items are subject to:
- Technical inspection;
- Supplier acceptance (where applicable);
- Restocking and handling charges.
Where a return is approved, the customer shall be solely responsible for the cost and risk of returning the equipment to the Company.
7. Delays and force majeure
7.1. Non-refundable delays. Delays caused by:
- Weather conditions;
- Access restrictions;
- The customer’s failure to provide site readiness;
- Power utility issues;
- Regulatory or security issues;
- Acts of God or force majeure
shall not entitle the customer to a refund.
7.2. Rescheduling as remedy. In such circumstances, the Company’s obligation shall be limited to rescheduling performance, not refunding payments.
8. Refund request procedure
8.1. Formal application required. All refund requests must be:
- Made in writing;
- Addressed to Management;
- Clearly stating reasons for the request;
- Submitted via official Company communication channels.
8.2. Managerial review. All refund requests are:
- Subject to internal review;
- Assessed on a case-by-case basis;
- Determined at the sole discretion of Management.
8.3. No verbal commitments. No staff member, agent, or contractor is authorized to promise or guarantee a refund outside this Policy.
9. Refund timeline
9.1. Processing period. Approved refunds shall be processed within 14 working days, subject to:
- Completion of internal reviews;
- Availability of funds;
- Banking and regulatory timelines.
9.2. Method of refund. Refunds shall be made:
- Only to the original payer;
- Via the original payment channel or bank transfer;
- Net of all applicable deductions.
10. Third-party costs
The Company shall not refund:
- Bank charges;
- Payment gateway fees;
- Foreign supplier penalties;
- Logistics, customs, or clearing charges.
Such costs shall be borne entirely by the customer.
11. No waiver
Any refund granted in one instance shall not constitute a precedent or waiver of the Company’s rights in any other transaction.
12. Amendment and review
Solar World Electric Technology Limited reserves the right to:
- Amend this Policy at any time;
- Update terms without prior notice;
- Apply the version in force at the time payment was made.
13. Governing law
This Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
Take notice: any refund granted outside the strict terms of this Policy shall be deemed a goodwill concession and shall not be construed as an admission of liability.
Contact
For inquiries regarding this Policy, please contact:
Solar World Electric Technology Limited
Email: info@solarworldelectric.co
Phone: +234 906 331 5492
Corporate office: 2nd Floor, Silverbird Entertainment Centre, Central Business District, Abuja.